Billing & Payments

How To Pay

Utility payments can be made by the following:

  • In person at the Customer Service Center (City Hall) Monday - Friday, 8am - 5pm, excluding holidays; pay in person with a Customer Service Specialist or by using the payment Kiosk in the Customer Service Office.  First time user of the kiosk - please feel free to request assistance in using the kiosk.
  • US Mail - Postal Service
  • Automated Telephone at 972-468-4101 (available 24 hours a day/7 days a week)
    There is a 2% transaction fee for paying by credit or debit card. Additionally, effective October 1, 2020, there is $1.25 third party transaction fee for paying through the telephone payment system. 
  • Automatic Monthly Bank Draft
  • Online with MasterCard or Visa  (available 24 hours a day/7 days a week)
    There is a 2% transaction fee for paying by credit or debit card. Additionally, effective October 1, 2020, there is $1.25 third party transaction fee for paying through the online payment portal. 
  • Payment drop box located outside City Hall (payments are collected at 8:00 AM, Monday - Friday, excluding holidays)
We accept cash, check, money orders, MasterCard or Visa.

When paying your bill online using the online payment portal (MasterCard or Visa accepted), you have the option to make a single payment immediately, schedule a single payment for a later date, or AutoPay for recurring monthly payments.  Auto Pay allows payment date flexibility as you have the option to schedule the date you would like to have your account charged monthly (1st - 28th).  Keep in mind that this date will need to be prior to the due date of the bill to prevent a late fee and that the due date of your utility bill is not a set day every month.  This date can fluctuate slightly based on the billing cycle.

If paying your bill using online banking through your financial institution, and when scheduling your payment, please allow 7-10 business days for payment to be received by our office.  Some banks choose to send a paper check through the US Postal Service instead of processing an electronic payment.

The Customer Service Office is located on the first floor of City Hall at 206 North Murphy Road.

If for any reason you did not receive your monthly billing statement, please email or call Customer Service @ 972-468-4100.  One of our Customer Service Specialist will be happy to assist you by providing another copy via fax or email.


Returned Checks

There is a $35 fee for checks or drafts returned by your bank. The City of Murphy will only run checks through the bank once. The amount of the returned check and fees must be paid by cash or money order only.


Did You Know

The Public Works Department has an employee on-call 24 hours a day, 7 days a week, 365 days a year. If an emergency after regular business hours occurs, please call Dispatch at 972-468-4236 and they will immediately relay the message to the on-call staff.